I’m a die-hard Apple nut. Love the products etc. Unfortunately the Apple Store “Genius Bar” experience is about as productive as putting one’s hands in a blender. Seriously.

I have a SIMPLE repair to my MacBook Pro. Something that requires the ordering of a part and quick swap-out. The “Genius” sorry, I can’t call them that… The “Idiot” tells me that it requires me to turn my machine in for 7-10 days. WTF?!

I understand that it takes a few days for the part to arrive (really it arrives next day) so I told the Idiot to order the part and then call me when it gets in. I’ll then bring my machine in, they can do the repair in the back, and I’ll have it back, fixed and all, in a matter of hours. NOT DAYS! The Idiot says that it doesn’t work that way. Even if they order the part, they’ll still need to keep my machine for 7-10 days.

WTF?! Does the monkey in the back take off one screw a day? Seriously…

I called an independent repair shop- CompuTech and they were more than awesome. Took my machine in, showed them what’s wrong and they:
a. are fixing it under warranty, so no charge to me;
b. are going to order the part and will call me when the part arrives (overnight) and a tech is available (about 1-2 days);
c. are going to fix my machine while I wait- 1-2h max!

No 7-10 days bullcrap. Just plain easy and efficient.

Now… Steve, Ron, Tim… if you’re reading this (and trust me, I’ll make sure you’re reading this)… you guys REALLY need to fix this. You bill your Apple Store as the Ultimate Apple Experience and somehow it’s really the most painful part. Your “Geniuses” are absolute assholes and completely useless. I’ll bet they don’t know what 0+0 adds up to. Seriously… where the HELL IS COMMON SENSE?!

7-10 business days is bullcrap. Even with the the ‘order the part and I’ll bring my machine in’ option!